Refund policy

# Refund Policy

At Y&Y Collective, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help.

## Returns

We accept returns within **30 days** of the delivery date. To be eligible for a return, your item must be:

- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by proof of purchase (order number or receipt)

**Non-returnable items:**
- Items marked as final sale
- Gift cards
- Downloadable products
- Perishable goods

## How to Start a Return

1. Email us at **support@yandycollective.com** with your order number and reason for return
2. We will send you a return shipping label and instructions within 2 business days
3. Pack your item securely and drop it off at any shipping location
4. Once we receive and inspect the item, we will process your refund

## Refunds

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed within **5–7 business days** to your original payment method.

Please note that original shipping charges are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

## Exchanges

If you received a defective or damaged item, we will replace it at no extra charge. Please email us at **support@yandycollective.com** within 7 days of delivery with a photo of the damage.

## Late or Missing Refunds

If you haven't received your refund after 7 business days:
1. Check your bank account again
2. Contact your credit card company — it may take some time before your refund is officially posted
3. Contact your bank — there is often some processing time before a refund is posted
4. If you've done all of this and still have not received your refund, please contact us at **support@yandycollective.com**

## Contact Us

**Email:** support@yandycollective.com  
**Response time:** Within 1–2 business days